OnIt-Now FAQs

OnIt-Now is a division of aiBizAssist that installs done-for-you AI systems for UK businesses. The systems answer every call and message, win back past customers, collect more reviews and bring in more referrals, without adding staff.

Local and service businesses that rely on calls, enquiries and bookings. That includes trades such as plumbers, electricians and heating engineers, appointment-based businesses such as clinics and salons, and professional services firms.

OnIt-Now was founded by Debbie Wallace, founder of aiBizAssist, a UK AI consultancy. Debbie has more than 25 years of experience in operations, procurement, supply chain and ecommerce, and helps UK businesses put AI to practical use.

No. Every OnIt-Now system is done for you. We learn how your business works, build and install the system, test it, and adjust it as your business changes.

It answers your calls, website chats, text messages and social media messages instantly, 24 hours a day. It answers common questions, collects the customer's details, qualifies the enquiry and books appointments, then passes everything to your team.

The OnIt-Now voice agent is £97 per month with no setup fee and no long-term contract. The chat agent and our other systems are tailored to each business, so we agree pricing on a free strategy call.

Most AI voice agents only know what you tell them about your business. OnIt-Now is built on hundreds of hours of training and a comprehensive knowledge base for your industry, and is then set up with your own services, opening hours, service area and common questions. That means it can handle a far wider range of caller questions with a knowledgeable, professional answer.

Yes. Your OnIt-Now voice agent tells every caller at the start of the call that they are speaking to an AI assistant. This is built in as standard. Callers deserve to know, and AI disclosure is a legal requirement in both the UK and the EU. In the UK it falls under UK GDPR transparency rules, and in the EU under the EU AI Act.

Yes. Calls are forwarded from the number your customers already use. You choose when that happens: for every call, only out of hours, or only when nobody picks up.

Your voice agent is set up to recognise when a call needs a person. It can then route the call or flag it to your team straight away, following rules you agree during setup.

Your team receives the customer's name, contact details and what they need, so you can call back prepared. Details can also be added to your CRM, so nothing gets lost.

Revenue Revival is a done-for-you campaign that contacts your past enquiries, old leads and previous customers by text message and email. AI handles the replies and moves interested people towards booking, so contacts you already have turn into new appointments without spending on advertising.

When a job or appointment is completed, it automatically sends the customer a friendly review request by text or email, follows up with a reminder if needed, and takes them straight to your Google review page. You get a steady flow of recent reviews without having to remember to ask.

It automatically invites your existing customers to recommend you, with a simple reward for both them and the person they refer. There are no apps or portals for customers to learn, and you can see who has referred whom.

No. Every business is different, so we only recommend the systems that fit your business and where you are losing the most opportunities today.

Book a free strategy call. We look at how your business handles calls, enquiries, reviews and referrals today, where opportunities are being lost, and which OnIt-Now systems would make the biggest difference. There is no obligation.